Internet retailers are taking a significant amount of department stores' business, but that's not the whole story. Department stores need to take a hard look at themselves too.
Thing is, store managers do not want their cashiers to stand behind the registers and wait for customers to come. Like everyone else, they want to get the most out of their minimum wage, so cashiers have additional duties which require leaving the register.
I love me some employee training videos. Not many things can manage to be boring, funny, surreal, informative and inaccurate all at the same time, but training videos pull it off every time. And time only increases these qualities.
It seemed like a good opportunity to tell the story of the department store's decline from a first-hand perspective. The "damage" in the title could refer to these stores' financial damage, but it mostly refers to the customers.