Identity Crisis, Part 2: Macy’s Class Struggle

One of the best thing about working at Macy's was its flexibility. I could swap shifts or pick up extras through the internal website. The Handbags department always had open shifts. Fifteen minutes into my first experience there, I learned why. I'll call her Lana. She was the department manager. She was a tall, impeccably … Continue reading Identity Crisis, Part 2: Macy’s Class Struggle

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What’s The Damage?

It seemed like a good opportunity to tell the story of the department store's decline from a first-hand perspective. The "damage" in the title could refer to these stores' financial damage, but it mostly refers to the customers.