After the holiday season ended during my time at Sears NY, the merchandising manager approached me about switching from cashier to in-store signage associate. It paid 80 cents more per hour and didn't involve selling Sears cards. Jackpot. Store signage includes promotional signs and price tags. I'd come to the store early in the morning … Continue reading How To Read A Price Tag
One of the best thing about working at Macy's was its flexibility. I could swap shifts or pick up extras through the internal website. The Handbags department always had open shifts. Fifteen minutes into my first experience there, I learned why. I'll call her Lana. She was the department manager. She was a tall, impeccably … Continue reading Identity Crisis, Part 2: Macy’s Class Struggle
Internet retailers are taking a significant amount of department stores' business, but that's not the whole story. Department stores need to take a hard look at themselves too.
I love me some employee training videos. Not many things can manage to be boring, funny, surreal, informative and inaccurate all at the same time, but training videos pull it off every time. And time only increases these qualities.
It seemed like a good opportunity to tell the story of the department store's decline from a first-hand perspective. The "damage" in the title could refer to these stores' financial damage, but it mostly refers to the customers.